Key points

Credits once used: Non-refundable, regardless of assessment outcome.

Unused credits: Eligible for refund only in the case of a duplicate purchase. Platform errors are resolved by admin-credited wallet top-ups, not monetary refunds.

Failed or duplicate payments: Refunded within 5–7 business days to the original payment instrument.

To request a refund: Email grievance@yogyaapp.com with your order ID within 30 days of the transaction.

Last updated: May 2026.

Full policy

This policy applies to all purchases made on Yogya (yogyaapp.com), operated by Namah Group Product & Services (OPC) Private Limited. All purchases are processed via Razorpay, an RBI-authorised payment gateway. We are committed to fair and transparent refund practices in accordance with the Consumer Protection Act, 2019.

Consumed Credits — Non-Refundable

Credits that have been used to access any Yogya feature — including CV analysis, mock interviews with Siddhi, aptitude tests, and English diagnostics — are non-refundable.

Once a module is unlocked and accessed, the credits cannot be recovered regardless of the assessment outcome, AI feedback quality, or satisfaction with results. We encourage you to review module details and credit costs on the platform before initiating any assessment.

Eligible Refund Conditions

Monetary refunds for unused credits are issued only in the following case:

Duplicate purchase: You accidentally purchased the same credit pack twice within the same transaction window (within 30 minutes). The duplicate amount is refunded to your original payment instrument.

Platform errors — where a verified technical failure deducted credits without unlocking a feature — are resolved by our support team crediting the equivalent amount back to your Yogya Wallet. These are not processed as monetary refunds.

Account closure does NOT entitle you to a refund of unused credits. We encourage you to use your remaining balance before requesting account deletion.

Failed & Duplicate Payments

If your payment is declined or fails mid-transaction but your bank account is still debited, or if a duplicate charge appears on your statement:

Refund timeline: 5–7 business days to the original payment instrument (bank account, UPI, or card).

If the refund is not received within 7 business days, please contact your bank or payment provider before raising a dispute with us — bank processing delays are outside our control.

To report a failed payment, email support@yogyaapp.com with your Razorpay payment reference number.

How to Request a Refund

To raise a refund request, email us at grievance@yogyaapp.com with the following details:

Subject line: “Refund Request — [Your Order ID]”

Your registered email address on Yogya.

Your Razorpay Payment Reference ID or Order ID (visible in your email receipt).

A brief description of the reason for your refund request.

We will acknowledge your request within 24 hours and process eligible refunds within 5–10 business days of acknowledgment.

General Conditions

All refunds are returned to the original payment instrument. No cash refunds or credit transfers are available.

Refund requests must be submitted within 30 days of the transaction date. Requests received after this window will not be considered.

We reserve the right to decline refund requests that fall outside the eligible conditions described in this policy.

Disputes relating to refunds may be escalated to the consumer forum under the Consumer Protection Act, 2019 via the e-Daakhil portal.